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Transform Your Customer Care Team Into Language Ninjas Using AI-Powered Machine Translation

00:38:00

May 19, 2020 10:43 AM

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Speakers

Heather Shoemaker
Co-CEO @Language I/O
Heather is Co-CEO of Language I/O, a SaaS provider of multilingual customer support technology. The company’s unique solution enables English-speaking (or monolingual) customer support agents to talk to their customers in any language, across any e-support channel. Prior to co-founding Language I/O, Heather was Sr. Director of Product Management and Globalization for eCollege, which was acquired by Pearson Education during her tenure. While at Pearson/eCollege, Heather and her team built a next-generation, online college education platform, which was launched globally. Heather holds a Masters of Science from the University of Colorado at Boulder College of Engineering as well as a Bachelor of Arts in Latin American Studies from the University of Washington in Seattle. She has lived in various parts of the United States and Mexico and speaks English and Spanish.
J Obakhan
Director of Strategic Partnerships @SYSTRAN Software, Inc
J is the Director of Strategic Partnerships for SYSTRAN. SYSTRAN is a leading provider of AI-Powered Machine Translation research and technology development worldwide. J’s primary focus is the development of innovative and novel language technology solutions, in partnership with technology solution providers. J has 15 years of background in various Solution Design, Implementation, and Process Improvement leadership roles within the Communications, Mortgage Servicing, and Insurance industries.